At PavanKumarWeaves, we are committed to providing you with high-quality products. If you receive a defective or damaged item, we offer returns within 48 hours of delivery. Please note that returns are only accepted for products that are defective or damaged upon receipt.

Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

  • Defective Product: The item must be defective or damaged upon receipt.
  • Unused Condition: The product must be unused, unworn, and in the same condition as when received.

Process for Returns

If you receive a defective product, please follow these steps to initiate a return:

  1. Contact Us: Notify us of the issue within 48 hours of receiving the product by emailing us at [email protected].
  2. Provide Details: Include your order number, a description of the defect, and any relevant photos in your email.
  3. Return Authorization: Once we review your request, we will provide you with a return authorization and instructions on how to return the item.
  4. Return Shipment: We will arrange the return shipment (RTO). You do not need to courier the product back to us; we will handle the return process for you.

Refund Process

After we receive the returned item and verify its eligibility, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow 3-5 working days for the refund to be processed and credited to your bank account.

Exclusions

Please note the following exclusions to our returns policy:

  • Non-Defective Products: We do not accept returns for products that are not defective or damaged.
  • Custom Orders: Customized or made-to-order items are not eligible for returns unless they are defective.
  • Final Sale Items: Items marked as final sale are non-returnable and non-refundable.

Contact Us

If you have any questions about our refund and return policy, please contact us at:

PavanKumarWeaves
Email: [email protected]
Phone: 8985766513
Address: Koyyalagudem Village, Choutuppal Mandal, Yadadri Bhongir District, Telangana – 508252

By purchasing from PavanKumarWeaves, you agree to abide by our refund and return policy as outlined above. We reserve the right to update or modify this policy at any time without prior notice.